Consulting Solutions Bridge Workflow Gaps, Reduce Bottlenecks, And Transform Processes

You may come to Epic IT Consulting with only a vague idea of the solutions that you need to optimize your business, and that’s okay! Our customized approach begins with a discovery phase to identify what your business needs to improve efficiency and facilitate growth.

We work with businesses of all sizes across a wide range of industries to bridge workflow gaps, reduce bottlenecks, and transform processes with flexible technology solutions. Here’s a closer look at the consultancy solutions we provide to help our clients adapt to a modern digital world.

Process Efficiency

Process efficiency involves evaluating a given process in your workflow and measuring how smoothly it’s executed with consideration to the time and resources spent.

Many business owners operate without a clear idea of process efficiency, which creates significant potential for errors, high operational costs, and inflexibility toward change. With improved process efficiency, your business becomes more agile, profitable, and accurate—and of course, more productive.

Close up of employee desk and a new business workflow on three computer screens at EPIC IT Consulting in Onalaska, WI

Steps To Facilitate Improved Process Efficiency

Evaluation

We’ll assess your current process and identify where issues are originating.

Goal Setting

We’ll then set goals for your processes to align with overall business goals and identify KPIs (Key Performance Indicators) to measure those goals.

Redesign

With insights from your existing process and the goals set, it’s time to design a new workflow and bridge the gaps to increase process efficiency.

Implementation

New process implementation is best broken down into stages to allow employees time to adjust, adopt, and learn new skills.

Measuring and Monitoring

Now comes the proof of our success with measuring, monitoring, and reporting to show results and make any further adjustments for continued improvement.

Learn About Our Approach

Digital Workflow Automation

Process efficiency may be even further optimized through digital workflow automation. Modern technology allows businesses to take manual tasks off your team’s to-do list and create an automated digital process that functions through specific triggers and guidelines that make sense within your process.

For example, a new lead generated through Facebook can trigger an email to your sales team while a new contact is created with a CRM solution. Alternatively, point of sale devices may trigger updates to inventory management software that automatically update invoices in QuickBooks at the same time. This type of digital workflow allows for easier tracking of processes and tasks, streamlined productivity, and instant access to essential data.

Business Benefits Of Digital Workflow Automation

Higher productivity and improved efficiency.

Better use of personnel and higher employee satisfaction.

Instant, unbiased analysis of processes.

Cost reduction.

Improved customer retention.

Higher accuracy of data.

Learn About The Benefits

SaaS Integrations

SaaS (Software as a Service) integrations allow applications to work cooperatively via cloud-based or on-premise connectivity. Once connected, one app can request and share data freely with another app or on-premise system. SaaS integrations create transparency with quick access to data and eliminate data entry across multiple applications—that means no more drowning in spreadsheets.

Importantly, SaaS platforms are scalable, so you can continue to integrate more applications over time as your business grows and your needs evolve. In other words, you won’t need to start from scratch every time you introduce a new integration. SaaS integrations also enable concurrent processing, which is essential for managing multiple orders in real time or assisting in batch processing.

Illustration of a business's shipping process using a network graph to show how SaaS (Software as a Service) integration works.

Team meeting with laptop on a table showing a dashboard on-screen of graph metrics.

KPI Dashboards

KPI dashboards allow you to bring everything together in terms of measuring your goals and identifying potential points of improvement. KPIs, or Key Performance Indicators, are measurable analytics that allow you to measure the performance of your business in a concrete way. When businesses stagnate and don’t have a clear idea of where problems originate or how to resolve them, it’s due to a lack of KPIs. Epic IT Consulting will help you determine what you are seeking to measure and build out a real-time KPI dashboard suited to your needs. As a result, you’ll be better able to:

Support and influence business objectives.
Make effective adjustments to improve business performance.
Foster growth within your business.
Manage and analyze performance through time using unbiased metrics.

Level Up Your Business

Discover the solutions that will help your business thrive with Epic IT Consulting. Call us today at 608-496-8660 to connect with our experienced IT consultants.